At Tesla Power Water Purifiers, we aim to deliver your products safely and on time. This Shipping Policy outlines our delivery process, timelines, and conditions for all orders placed through our website.

Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an order confirmation email after placing your order and another email once your order has been dispatched.

Shipping Partners

We partner with reliable courier and logistics companies to ensure safe and timely delivery of your orders across India.
Common partners include Delhivery, Blue Dart, DTDC, Ecom Express, and other reputed services based on your delivery location.

Estimated Delivery Time

  • Metro cities: 3–5 business days after dispatch.
  • Other major towns: 5–7 business days after dispatch.
  • Remote or rural areas: 7–10 business days depending on courier coverage.

Note: Delivery timelines are estimates and may vary due to weather, courier delays, or unforeseen circumstances.

Shipping Charges

  • Free shipping is available on most orders across India unless stated otherwise.
  • In some cases, a minimal shipping fee may apply for certain remote or out-of-service locations.
  • Any applicable shipping fee will be displayed at checkout before you make payment.

Order Tracking

Once your order is shipped, you will receive an email or SMS containing the tracking ID and courier details.
You can track your shipment using the provided link or directly on the courier partner’s website.

Address Accuracy

Please ensure that your shipping address, pin code, and contact number are correct at the time of placing the order.
We will not be responsible for delays, delivery failures, or losses due to incorrect or incomplete address details provided by the customer.

Delivery Attempts

Our courier partners will attempt delivery up to two (2) times.
If you are unavailable during both attempts, the package may be returned to us.
Re-delivery may incur additional shipping costs, which will be borne by the customer.

Damaged or Tampered Packages

If you receive a package that appears tampered, damaged, or opened, please:

  1. Do not accept the package from the delivery personnel.
  2. Take clear photos/videos of the package and share them with our support team within 24 hours.
  3. Contact us immediately at [Insert support email] or [Insert phone number].

We will investigate and send a replacement or initiate a refund as applicable.

International Shipping

Currently, we do not offer international shipping. Orders can be placed and delivered only within India.

Delay in Delivery

While we strive to meet delivery timelines, occasional delays may occur due to:

  • Courier or logistics issues.
  • Weather or natural calamities.
  • Public holidays or local restrictions.
  • High-demand periods or stock availability.

We appreciate your patience and understanding during such instances.

Contact us

For any questions or concerns about your order status or shipping process, please contact:

Tesla Power Water Purifiers
Email: info@teslapowerwaterpurifiers.com
Phone: +918830049390
Address: Wolf Ventures,5-Chandrahas, Pune,MAHARASHTRA- 411037